Terms of use

Iris Interactive Solutions Company, registered with the Palestinian Ministry of National Economy under No. (562158790) and having its registered address in Ramallah (the “Company”), operates as an online platform via https://www.iris-sensory.com, https://www.iris-sensory.com, sensoryREADY (the “Platform”) enabling natural and legal persons (the “Users”) to benefit from its various services. “User” means any natural or legal person who uses the Platform or any of its services, whether by browsing, or interacting with its content.

You must read this User Terms of Use (“Terms”) carefully before you start using the Platform. By clicking the “I Agree” button and by accessing the Platform, the User unconditionally agrees to these Terms and to the Platform’s Privacy Policy, whether the User is registered or not. This consent is effective as of the date of the User’s first access to the Platform.

The Platform may not be used by any person under 18 years of age. The User represents and warrants that they have the legal capacity to enter into a binding contract with the Company and to meet all conditions set out in these Terms. If the User does not meet any or all of the foregoing requirements, their use of the Platform is unauthorized by the Company, and the Company shall bear no liability arising from such use/conduct.

Introduction
The preamble to these Terms forms an integral part of them and shall be read together with them as one whole.

1. Governing Law
   These Terms of Use shall be governed by and construed in accordance with the laws in force in the State of Palestine (“Applicable Law”). However, with respect to the protection of personal data and user privacy, the Company is committed to adopting best practices and relevant international standards, including the principles of the European Union General Data Protection Regulation (GDPR) and other global frameworks, to the extent appropriate and feasible in light of the nature of its services and the place of residence of its users.
2. Amendments to the Terms
   1. The Company may review and update these Terms at any time, at its sole discretion and in line with its business needs and services. The User’s continued use of the Platform after any amendment constitutes the User’s full, unconditional implied acceptance of such amendment.
   2. The latest amendments to the terms and conditions will be published on the Platform, and the User must review and check them periodically.
3. Terms of Receiving the Service
   1. Users may benefit from the Company’s services by completing the forms available on the Platform or by contacting the Company. Based on that, the Company will recommend suitable services and provide a commercial offer and contract. The price and scope may be finalized after an on-site inspection (if required), and the Company may request any additional information it deems necessary to provide the services. The services will be provided strictly in accordance with the terms set forth in the offer and the contract concluded between the parties.
   2. Users may access studies provided by the Company through the Platform. All intellectual property rights in those studies remain owned by the Company. Users may not reproduce or distribute those studies, and they must be treated as awareness/informational materials only.
   3. The User fully understands and acknowledges that the Platform’s functions partly depend on the performance of third-party internet service providers, as well as on third-party tools and software that may not be under the Company’s control. The Company shall use its best efforts in accordance with recognized standards to ensure the proper functioning and accessibility of the Platform; however, the Company cannot guarantee uninterrupted access to the Platform or that errors and malfunctions will not occur at all times. Accordingly, the Company shall bear no liability for any interruptions, delays, or connection outages that occur while receiving the Services.
   4. By clicking the join/consent button to subscribe, the User agrees to receive periodic communications from the Company about services and updates. The User may unsubscribe from such communications by sending an email to the Company
4. Products / Services
   1. Through its products and systems, the Company provides integrated solutions including sensoryREADY™ hardware and software, assistive sensory tools, and services for the design, installation, and maintenance of sensory gardens, sensory rooms, and sensory gyms (collectively, the “Services”). These products and services are designed for educational, developmental, and supportive purposes. They are not medical devices or medical services and are not a substitute for therapy or specialized professional consultation.
   2. Use of the Company’s products and services is subject to proper installation, adult supervision when used by children, and adherence to the instructions and guidelines set out in the user manuals and onboarding materials provided by the Company. The Company does not guarantee any specific educational, developmental, or therapeutic outcomes. The Client remains responsible for assessing the suitability of the services for its particular needs.
   3. The User understands, acknowledges, and agrees that the Company’s services may not be a suitable solution for their needs. The User also acknowledges and agrees that these services are not a substitute for professional services delivered in person. If the User believes that the Company’s services do not meet their needs or expectations, they should either choose a different service or stop using the Platform.
5. User Representations and Obligations
   1. The User represents that they possess full legal capacity to be bound by these Terms and confirms their capacity to receive the Company’s services.
   2. The User represents that all information they provide on the Platform, whether now or in the future, is complete, accurate, and correct. The User further represents that they will take all reasonable steps to maintain and update such information to ensure it remains complete and accurate throughout the period of their use of the Platform.
   3. The User must notify the Company immediately if any unauthorized use of their purchased item occurs, or if they are concerned that any third party has gained access to the account.
   4. The User acknowledges and agrees that the Company is not responsible for any loss or damage arising from use of the system or services in an unauthorized manner or in violation of the subscription terms, whether or not the User is aware of it. The responsibility for protecting devices and software and preventing unauthorized access rests with the User.
   5. The User agrees to limit their use of the Platform and the Company’s systems to their intended purpose, namely to learn about and benefit from the Company’s services for educational, sensory, and developmental purposes. The User may use the Platform for personal or internal institutional purposes only, and may not use it on behalf of any third party or for the benefit of any person, entity, or organization without the Company’s prior written consent.
   6. The User acknowledges and agrees that they are solely responsible for all activities carried out through their use of the Company’s systems and services. The User shall indemnify the Company for all damages or losses related thereto.
   7. The User may not interfere—or attempt to interfere—with any of the Company’s systems, services, servers, networks, or infrastructure.
   8. When using the Platform, the User may not engage in any conduct that would violate any applicable local or international law, statute, decree, rule, regulation, or code of ethics.
   9. In all electronic communications with the Company, the User agrees to scan all attachments and related files for viruses or malware.
   10. The User may not:
       1. Send unsolicited communications or emails (spam) through the Platform or systems for advertising or promotional purposes.
       2. Interfere with or damage the Company’s software or systems by using malware, code, or computer viruses.
       3. Engage in any unlawful, harassing, aggressive, abusive, threatening, vulgar, obscene, or racist behavior, or any behavior that could harm others.
       4. Publish or display content that infringes the intellectual property rights of the Company or of third parties.
       5. Publish or display any content that could harm or injure a third party or expose them to risk.
       6. Publish or display any content that directly or indirectly constitutes or could cause the commission of a crime or harm, or that violates any applicable law or regulation.
       7. Attempt to collect or solicit personal information or account information from other Platform users.
       8. Impersonate, or attempt to impersonate, the Company or any of its employees, any other user, or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing).
       9. Use any manual means to monitor or copy any of the materials on the Platform, or for any other purpose not authorized under these Terms, without the Company’s prior written consent.
       10. Attempt to gain unauthorized access to any part of the Platform, the systems, or the databases, or attempt to disable or damage them.
       11. Attempt to access any part of the Platform without authorization, or interfere with it, or damage or disable it; or disable or attempt to disable the computer server on which the application is stored, or the database connected to the Platform.
       12. Attempt to interfere with the proper operation of the Platform.
       13. Exceed the recommended usage limits of the systems (no more than 40 minutes per session and two sessions per week), unless otherwise advised by a specialist.
6. Company Powers
   1. The Company may terminate, restrict, or suspend the Platform’s services in whole or stop any User’s access to the Platform and/or prevent its use without prior notice, at its absolute discretion and for any reason, including violation of these Terms or any other conduct deemed unlawful or harmful to others. The Company shall not be liable for any damage or loss resulting from any of the foregoing actions.
   2. The Company may send communications to subscribers and inform them of any new or additional services or any announcements it deems appropriate.
7. Intellectual Property Rights
   1. The Company is the owner or licensed controller of all intellectual property rights in the technologies that make up the Platform and in its services and products.
   2. Materials published on the Platform are protected by copyright laws in force. The User may not download, copy, use, or modify any materials available on the Platform for any purpose other than personal use. If the User downloads, copies, uses, or modifies materials available on the Platform for personal use, the User must destroy all such materials immediately upon completing such use.
   3. The User may not, under any circumstances, attempt to hack, decrypt, or reverse engineer the software that constitutes the Platform and its products and services.
   4. The Platform may contain third-party content, products, services, or hyperlinks to third-party websites that may provide content, products, services, or advertisements. The Company bears no responsibility for third-party content and shall not be liable for any damage or loss arising from the User’s interaction with such content.
   5. The Company may develop and release service updates to the Platform from time to time. The User may be required to download an updated version of the Platform to continue accessing the Company’s services. The Company does not guarantee that any subsequent version of the Platform will function properly on the User’s devices (including PCs, laptops, or mobile phones). The Company shall not be responsible for any loss the User may incur due to product updates.
8. Subscription
   1. Most subscriptions are annual. When the subscription expires, core software features become unavailable, while the hardware may continue to be used for other purposes unrelated to the licensed software.
   2. During the subscription term, the Company undertakes to exercise due care to ensure the System operates properly. In case any issues arise, the User may contact the support team via the details included in the product package, through the Company’s website, or via the onboarding and training materials provided at the start of use.
9. Dispute Resolution
   1. The Parties agree that any dispute, controversy, or claim arising out of or relating to this Agreement, including its interpretation, performance, or termination, shall be finally settled by arbitration in accordance with Palestinian law. The arbitration shall be conducted by a sole arbitrator (or three arbitrators) appointed by mutual agreement of the Parties. If the Parties fail to agree on the appointment within fifteen (15) days from the date one Party notifies the other of its intention to refer the matter to arbitration, the arbitrator shall be appointed by the competent Palestinian court upon request of either Party. The seat of arbitration shall be (—————-) in Palestine, and the language of arbitration shall be Arabic. The arbitral award shall be final and binding on both Parties.
10. Limitation of Liability and No Warranty
    1. The User agrees and acknowledges to release the Company—its current and future officers, directors, employees, members, volunteers, contractors, representatives, parents, owners, affiliates, successors, and any other agents or personnel—from any liability, claims, or demands arising from the use of the Company’s products, services, or electronic Platform, including, without limitation, technical malfunctions, service interruptions, content errors, third-party information, or any unauthorized use of the systems by the User.
    2. The User acknowledges and agrees that the products and services are provided “as is” without any express or implied warranties. Without limitation, the Company does not warrant the merchantability or fitness of the products or software for a particular purpose, their freedom from defects or errors, their suitability for special needs, their accuracy, or their continuity. Use of the products and services is at the User’s own risk to the maximum extent permitted by law.
    3. The User understands, agrees, and acknowledges that the Company and/or any of its affiliates shall not be liable to the User or to any third party for indirect, incidental, consequential, special, or punitive damages.
    4. If applicable law does not permit limiting liability as set out above, the Company’s liability shall be limited to the maximum extent permitted by law. This clause shall remain in force after termination or expiry of these Terms.
11. General Provisions
    1. The User acknowledges that they have read, understood, and agreed to the terms set out in these Terms.
    2. These Terms are available in two languages, Arabic and English, and each constitutes a legally binding document. In the event of any conflict in the interpretation of any provision between the two languages, the English document shall prevail.
12. General Guidelines
    1. When using the Company’s products and services, the User must:
       1. Use hardware and software for educational, sensory, and developmental purposes only, and in accordance with applicable laws.
       2. Follow all instructions and guidelines contained in the installation, operation, and training materials provided by the Company.
       3. Ensure supervision by authorized adults when children use the systems.
       4. Not attempt to modify the hardware or software or install any unapproved programs.
       5. Respect intellectual property rights and not copy or distribute any content or materials without the Company’s prior consent.
       6. Immediately cease use in the event of malfunctions or emergencies and notify the Company through its official support channels